Xmplary Solutions (“we”, “our”, “us”) is committed to protecting the privacy, confidentiality, and security of information entrusted to us by our clients, partners, website visitors, and stakeholders. This Privacy Policy outlines how we collect, use, store, protect, and disclose information in connection with our website and services.

By accessing our website or using our services, you acknowledge and agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

a) Personal Information

• Name

• Email address

• Phone number

• Company name

• Job title

• Information voluntarily submitted through contact forms or communications

b) Client & Business Information

• Business, financial, operational, or technical data provided by clients to deliver services

• Accounting, payroll, inventory, POS, back-office, or managed-service-related data, where applicable

c) Technical Information

• IP address

• Browser type and device information

• Pages visited and usage data

2. How We Use Information

Information collected is used solely for legitimate business purposes, including:

• Providing and managing our services

• Responding to inquiries and support requests

• Improving service quality and operational efficiency

• Ensuring system security, compliance, and risk management

• Meeting contractual and legal obligations

We do not sell, rent, or trade personal or client information to third parties.

3. Data Security & Confidentiality

Xmplary Solutions maintains robust data protection measures, including:

• Mandatory Confidentiality and Non-Disclosure Agreements (NDA) for employees

• Role-based access controls

• Secured communication platforms

• Cloud-based data storage with restricted access

• Continuous IT compliance monitoring

• Internal security policies and employee guidelines

Access to data is strictly limited to authorized personnel on a need-to-know basis.

4. Client Data Protection

All client data processed as part of our services remains the exclusive property of the client. We process such data only to the extent necessary to perform contracted services and in accordance with applicable laws and confidentiality obligations.

5. Cookies & Website Tracking

Our website may use cookies or similar technologies to improve user experience and analyze website traffic. Cookies do not collect personally identifiable information unless voluntarily provided by the user.

Users may control or disable cookies through their browser settings.

6. Information Sharing & Disclosure

We may disclose information only in the following circumstances:

• When required by applicable laws or legal processes

• To authorized third-party service providers bound by confidentiality agreements

• To protect the rights, security, or operations of Xmplary Solutions

We do not share client or personal data without proper authorization unless legally mandated.

7. Data Retention

Information is retained only for as long as necessary to fulfill service delivery, contractual, regulatory, or legal requirements. Secure data disposal practices are followed upon completion of retention periods.

8. Third-Party Links

Our website may contain links to third-party websites. Xmplary Solutions is not responsible for the privacy practices or content of external websites. Users are advised to review the privacy policies of those sites independently.

9. User Rights

Subject to applicable laws, individuals may have the right to:

• Access personal information

• Request correction or updates

• Request deletion of personal data (subject to legal and contractual obligations)

Requests can be submitted using the contact information provided below.

10. Policy Updates

We reserve the right to update or modify this Privacy Policy at any time. Changes will be posted on this page along with an updated revision date.